Providing consistent excellent service to clients is the primary goal of every meeting planner and destination management company. Independent Contractors or "the staff" are on the frontline, ensuring that these goals be met. However, real success in this endeavor depends on a seamless process, dependent on every member of the hospitality team who render services to the guests. F.A.M.E.'s certification training focuses on this seamless process with workshops that reflect every aspect of the visitor's experience including airport arrivals, transportation, hotel check-in and registration, food and beverage coordination, staging of off property events, tour guiding, and deparature procedures. Areas such as grooming and behavioral guidelines are addressed as well. Independent Contractors or "the staff" are the ones who "make it happen"! Their level of performance affects the visitor's mood and experience. It is essential that it not be taken for granted that they will know what to do at all times. Basic training and follow up workshops are essential. F.A.M.E. is committed to providing that training to ensure the highest level of service to our clients.

For further information about our other educational  workshops and training seminars, contact Linda Conner at connercats@yahoo.com